Position Summary

The Assistant General Manager (AGM) at Hooper’s Judge is responsible for supporting the General Manager in all aspects of daily restaurant operations. The AGM serves as a leader, coach, problem solver, and culture ambassador, ensuring that guests receive exceptional hospitality while maintaining operational excellence, financial performance, and a positive work environment.

The AGM must lead by example, uphold the standards of Hooper’s Judge, and be capable of managing the restaurant independently in the absence of the General Manager.

Core Responsibilities

Leadership & Team Development

• Assist in recruiting, interviewing, hiring, and onboarding new employees.

• Train and develop front-of-house staff to Hooper’s Judge service standards.

• Conduct pre-shift meetings and communicate daily goals, specials, and expectations.

• Coach employees on performance, professionalism, and guest interactions.

• Foster a positive, respectful, and accountable workplace culture.

• Assist with disciplinary actions, documentation, and performance reviews.

Guest Experience

• Ensure every guest receives exceptional hospitality and service.

• Actively engage with guests throughout service.

• Resolve guest concerns, complaints, and service recovery situations professionally.

• Monitor dining room flow and adjust staffing or service plans as needed.

• Maintain the hospitality standards that define the Hooper’s Judge brand.

Operations Management

• Oversee daily opening, shift, and closing procedures.

• Ensure cleanliness, organization, and maintenance of all guest-facing and employee areas.

• Enforce health, safety, sanitation, and liquor law compliance.

• Manage reservations, waitlists, seating, and guest traffic flow.

• Monitor service quality, food presentation, and speed of service.

• Support special events, private functions, and promotional initiatives.

Financial Accountability

• Assist in managing labor costs through effective scheduling and deployment.

• Review daily sales reports and operational metrics.

• Monitor cash handling procedures and nightly cash-outs.

• Support inventory management and ordering processes.

• Identify opportunities to improve profitability and operational efficiency.

• Help achieve sales, labor, beverage, and cost-control goals.

Communication & Collaboration

• Serve as a communication bridge between ownership, management, kitchen leadership, and staff.

• Work closely with chefs and culinary leadership to ensure smooth service execution.

• Communicate company initiatives and operational changes clearly and consistently.

• Maintain professionalism when addressing employee concerns and workplace issues.

Specific Duties

The AGM may be expected to:

• Open or close the restaurant independently.

• Manage floor operations during peak service periods.

• Build weekly staff schedules when assigned.

• Approve shift swaps and manage call-outs.

• Complete nightly manager logs and operational reports.

• Assist with inventory counts.

• Oversee beverage and supply ordering.

• Manage reservation systems and guest databases.

• Handle vendor deliveries and service appointments.

• Participate in community events and marketing initiatives.

Qualifications & Experience

Required

• 3+ years of restaurant management experience.

• 5+ years of hospitality experience.

• Proven leadership and team-building skills.

• Strong knowledge of restaurant operations.

• Ability to manage high-volume service environments.

• Experience with scheduling, labor management, and cost controls.

• Strong communication and conflict-resolution skills.

• Availability to work nights, weekends, holidays, and peak business periods.

Preferred

• Experience in upscale casual dining, gastropubs, or chef-driven concepts.

• Knowledge of craft beer, wine, and cocktail programs.

• Familiarity with Toast or similar POS systems.

• Experience managing private events and large reservations.

• Massachusetts TIPS Certification and ServSafe Certification.

Expectations

An AGM at Hooper’s Judge is expected to:

• Lead from the floor, not from an office.

• Be visible, approachable, and supportive to both guests and staff.

• Hold themselves and others accountable.

• Protect the culture and reputation of Hooper’s Judge.

• Demonstrate professionalism, integrity, and reliability at all times.

• Make decisions that prioritize guest experience, employee development, and long-term business success.

Success Metrics

Performance will be evaluated based on:

• Guest satisfaction and online reviews.

• Staff retention and team development.

• Labor cost management.

• Operational consistency.

• Cleanliness and safety standards.

• Sales growth and profitability.

• Ability to lead successful shifts independently.

• Contribution to the overall culture and success of Hooper’s Judge.

Compensation Range

• Salary: $60,000–$80,000 annually (based on experience)

• Potential bonus opportunities tied to performance metrics

• Paid vacation

• Dining and employee discounts

• Growth opportunities within Smile Child Hospitality

At Hooper’s Judge, the Assistant General Manager is not simply a manager—they are a steward of the guest experience, a mentor to the team, and a key leader responsible for helping create the hospitality, energy, and sense of community that guests return for again and again.

Position Summary

At Hooper’s Judge, our servers are more than order takers—they are storytellers, hospitality professionals, and ambassadors of the guest experience. We are looking for individuals who genuinely enjoy taking care of people, thrive in a fast-paced environment, and understand that exceptional hospitality is built through attention to detail, warmth, and professionalism.

A successful server at Hooper’s Judge creates memorable guest experiences by providing knowledgeable, attentive, and efficient service while working collaboratively with the entire team.

What We’re Looking For

We’re seeking individuals who:

• Have a genuine passion for hospitality and guest service.

• Bring positive energy and professionalism to every shift.

• Work well under pressure while maintaining composure.

• Are team-first and willing to support coworkers.

• Possess strong communication and interpersonal skills.

• Take pride in their appearance and work ethic.

• Are eager to learn food, beverage, beer, wine, and cocktail knowledge.

• Can anticipate guest needs before being asked.

• Understand that hospitality is about creating experiences, not simply delivering food.

Primary Responsibilities

Guest Service

• Welcome guests warmly and create a positive first impression.

• Guide guests through food and beverage selections.

• Demonstrate thorough knowledge of menu items, ingredients, and preparation methods.

• Make recommendations and upsell appropriately.

• Deliver food and beverages accurately and efficiently.

• Monitor guest satisfaction throughout the dining experience.

• Address concerns professionally and involve management when necessary.

• Process payments accurately and efficiently.

Hospitality Standards

• Maintain Hooper’s Judge service standards at all times.

• Create meaningful interactions with guests.

• Learn and remember regular guests whenever possible.

• Ensure guests feel welcomed, appreciated, and valued.

• Represent the Hooper’s Judge culture and brand positively.

Teamwork

• Assist fellow servers, bartenders, hosts, food runners, and support staff.

• Participate in side work and station maintenance.

• Help maintain a clean and organized dining room.

• Communicate effectively with kitchen and management teams.

• Support the success of the entire restaurant, not just individual sections.

Operational Responsibilities

• Complete opening, running, and closing side work.

• Maintain cleanliness and sanitation standards.

• Follow all alcohol service laws and company policies.

• Accurately enter orders into the POS system.

• Handle cash and credit card transactions responsibly.

• Attend staff meetings and training sessions.

Requirements

Experience

• Previous restaurant experience preferred.

• Experience in full-service dining is highly valued.

• Experience with craft beer, wine, and cocktails is a plus.

Skills

• Excellent communication skills.

• Strong multitasking abilities.

• Ability to work efficiently in a high-volume environment.

• Strong attention to detail.

• Positive attitude and strong work ethic.

• Ability to work collaboratively within a team.

Physical Requirements

• Ability to stand and walk for extended periods.

• Ability to lift and carry trays weighing up to 30 pounds.

• Ability to work nights, weekends, holidays, and peak business periods.

Expectations

Servers at Hooper’s Judge are expected to:

• Arrive on time and prepared for every shift.

• Maintain a professional appearance.

• Demonstrate honesty, integrity, and accountability.

• Treat guests and coworkers with respect.

• Maintain a sense of urgency without sacrificing hospitality.

• Continually improve their food, beverage, and service knowledge.

• Take ownership of guest experiences from start to finish.

Preferred Qualifications

• TIPS Certification (or willingness to obtain).

• Knowledge of craft cocktails, whiskey, wine, and beer.

• Experience using Toast or similar POS systems.

• Familiarity with high-volume restaurant environments.

• Strong hospitality mindset and desire for long-term growth.

Success Looks Like

A great Hooper’s Judge server:

• Builds relationships with regular guests.

• Handles busy shifts with confidence and professionalism.

• Consistently earns positive guest feedback.

• Contributes positively to team culture.

• Maintains strong sales performance through product knowledge and hospitality.

• Creates an experience that makes guests excited to return.

Compensation

• Competitive hourly wage plus tips.

• Flexible scheduling opportunities.

• Employee dining discounts.

• Ongoing training and development.

• Advancement opportunities within Smile Child Hospitality.

At Hooper’s Judge, we believe great service is not about being perfect—it’s about making people feel welcome, cared for, and excited to come back. We’re looking for people who take pride in hospitality and want to be part of a team that values hard work, professionalism, and genuine human connection.

Position Summary

At Hooper’s Judge, bartenders are equal parts hospitality professional, craftsperson, entertainer, and host. They are responsible for creating exceptional guest experiences while delivering expertly crafted cocktails, maintaining an inviting atmosphere, and driving beverage sales.

A great bartender at Hooper’s Judge understands that guests don’t simply come for a drink—they come for the experience. Whether serving guests at the bar, preparing drinks for the dining room, or engaging with regulars, our bartenders set the tone for the restaurant and help create the energy that makes Hooper’s Judge special.

What We’re Looking For

We’re seeking individuals who:

• Have a genuine passion for hospitality and guest interaction.

• Enjoy creating memorable guest experiences.

• Possess strong cocktail, beer, wine, and spirits knowledge.

• Thrive in fast-paced, high-volume environments.

• Can multitask while maintaining accuracy and professionalism.

• Take pride in craftsmanship, cleanliness, and organization.

• Are team-oriented and willing to support the entire restaurant.

• Have a strong sense of urgency and attention to detail.

Primary Responsibilities

Guest Experience & Hospitality

• Welcome guests and create a warm, inviting atmosphere.

• Build relationships with regular guests and first-time visitors.

• Make thoughtful recommendations based on guest preferences.

• Provide attentive, professional service while maintaining bar efficiency.

• Handle guest concerns professionally and involve management when appropriate.

• Represent the hospitality standards and culture of Hooper’s Judge.

Beverage Preparation

• Prepare cocktails, beer, wine, and non-alcoholic beverages according to company standards.

• Maintain consistency in recipes, presentation, and quality.

• Execute drinks accurately and efficiently during high-volume service periods.

• Maintain knowledge of seasonal menus, specialty cocktails, beer selections, and wine offerings.

• Ensure all beverages leaving the bar meet quality standards.

Service Bar Responsibilities

• Prepare beverages promptly for dining room guests.

• Communicate effectively with servers and managers.

• Prioritize ticket flow to ensure timely service throughout the restaurant.

• Support overall guest experience by maintaining strong service standards across the entire operation.

Bar Operations

• Set up and break down the bar for service.

• Maintain cleanliness, organization, and sanitation standards.

• Monitor inventory levels and communicate shortages.

• Assist with liquor, beer, wine, and supply inventories.

• Follow all cash handling and payment procedures.

• Ensure compliance with all liquor laws and responsible alcohol service practices.

Teamwork

• Support fellow bartenders, servers, hosts, food runners, and kitchen staff.

• Participate in opening, running, and closing side work.

• Contribute to a positive and professional workplace culture.

• Assist in training new staff when appropriate.

Requirements

Experience

• Minimum 2 years of bartending experience preferred.

• Experience in a high-volume restaurant, gastropub, or craft cocktail environment preferred.

• Strong knowledge of spirits, cocktails, beer, and wine.

Skills

• Excellent communication and guest service skills.

• Strong multitasking and organizational abilities.

• Ability to work efficiently under pressure.

• Attention to detail and commitment to consistency.

• Strong cash handling and POS skills.

• Ability to remain composed and professional during busy shifts.

Certifications

• Massachusetts TIPS Certification (or ability to obtain).

• ServSafe Alcohol Certification preferred.

Physical Requirements

• Ability to stand for extended periods.

• Ability to lift and carry up to 50 pounds.

• Ability to work nights, weekends, holidays, and peak business periods.

• Ability to move quickly and safely in a fast-paced environment.

Expectations

Bartenders at Hooper’s Judge are expected to:

• Arrive on time, prepared, and ready to lead from behind the bar.

• Maintain a clean, organized, and professional workspace.

• Follow all recipes and service standards consistently.

• Demonstrate honesty, accountability, and professionalism.

• Prioritize guest experience while maintaining efficiency.

• Continuously improve beverage knowledge and hospitality skills.

• Help create the welcoming atmosphere that defines Hooper’s Judge.

Preferred Qualifications

• Craft cocktail experience.

• Knowledge of whiskey, bourbon, Irish whiskey, and classic cocktails.

• Experience with Toast or similar POS systems.

• Strong understanding of beer styles and draft systems.

• Experience working in chef-driven or hospitality-focused environments.

Success Looks Like

A successful bartender at Hooper’s Judge:

• Creates loyal regular guests who return because of the experience they provide.

• Delivers consistently high-quality beverages.

• Maintains speed, accuracy, and professionalism during busy service periods.

• Contributes positively to team culture.

• Helps drive beverage sales through product knowledge and guest engagement.

• Makes every guest feel welcome, valued, and excited to return.

Compensation

• Competitive hourly wage plus tips.

• Flexible scheduling opportunities.

• Employee dining and beverage discounts.

• Ongoing education and beverage training.

• Advancement opportunities within Smile Child Hospitality.

At Hooper’s Judge, bartenders are not simply making drinks—they are creating experiences, building relationships, and serving as one of the most visible ambassadors of our hospitality culture. We’re looking for individuals who take pride in their craft, value teamwork, and genuinely enjoy taking care of people.

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